Data and analytics
Call statuses
The statuses a call can show in Leexi, from transcription to review, its visibility, its origin and the statuses of a call export.
Definition: A call has no single processing status. What the call page and the history show combines several independent statuses: the progress of the transcript and AI insights, the review, visibility and access, and the origin of the recording. This page lists them as they appear in the product.
Content processing
| Status | What you see | What it means |
|---|---|---|
| Transcription in progress | "This call is being transcribed, but you can already listen to it." | The recording has arrived, the audio can be played, the text is not available yet. The summary and the other AI insights follow the transcript. |
| AI insights generation started | "AI insights generation started. The call will become visible once processed." | Message shown after requesting generation on a hidden call. The call appears in the history once the AI insights are produced. |
| Transcript enhancement | "Enhancing transcript... This may take a moment." | An AI review of the transcript was launched from the Transcript tab. A new version of the transcript appears in the version selector once it is done. |
Review
These statuses only exist if call page validation by reviewers is enabled in the company settings, and reviewers are assigned to the meeting.
| Status | What you see | What it means |
|---|---|---|
| Pending review | For reviewers: the "You are currently in Reviewer mode…" banner. For everyone else: "This call is being reviewed" with the list of reviewers. | Only reviewers can see and edit the page. Sharing is disabled with the "Review in progress..." tooltip. The call is excluded from analytics. |
| Approved | Call page visible to everyone with access; "This call has been reviewed. Only reviewers can edit it." on locked actions. | A reviewer validated with Validate and make public. Title, tags, meeting type, deletion and editing remain restricted to reviewers. |
Visibility and access
| Status | What you see | What it means |
|---|---|---|
| Visible | The call appears in the history, the library and analytics. | Normal status of a processed call. |
| Hidden | Missing from the history by default; can be found with the Hidden calls visibility filter, with the tooltip explaining why. | Duration below the minimum duration set in your settings, or a meeting that already has another recording. No AI insight is generated until you request it. A deleted call also goes into this status. |
| Custom access | The PERSONALIZED ACCESS block in the Share & Access window. | The company's access rules are replaced by an explicit list of authorized people. These calls are excluded from bulk call exports. |
| Shared externally | "This call is accessible externally" banner at the top of the page, with or without "Only the listed people can view it". | An active external link exists, protected by an access code or not. |
| Access denied | "You don't have access to this call of {owner}." and the Request access button. | Your access rules do not cover this call. The request stays "pending" until the owner handles it; a reminder can be sent. |
Call origin
The origin shows where the recording comes from. It is used as a filter in the search bar (Call type) and determines some capabilities, for example automatic identification of speakers by name, reserved for video conferences.
| Origin | Label in the product | What it covers |
|---|---|---|
| Video conference | Meeting | Meeting joined by the assistant on Google Meet, Microsoft Teams, Zoom, Webex, Jitsi, Apizee or Visio. |
| Phone call | Phone Call | Recording retrieved from a VoIP integration. |
| Manual import | Manual Upload | Audio or video file uploaded from the import page. |
| Mobile app | Mobile App | Recording made with the Leexi mobile app. |
| Desktop app | Desktop App | Recording made with the Leexi desktop app. |
| Public API | Public API | Call created by an in-house integration through the public API. |
For a video conference, the reason why the assistant left the meeting is shown by expanding the history row. The full list is in References › Assistant behavior › Meeting end reasons.
Call export statuses
A bulk call export is requested from your Leexi contact, then delivered by email as a link to an export page. This page shows one of the following statuses.
| Status | Title shown | What it means |
|---|---|---|
| Pending | Your export is being prepared | The request is registered, building the archive has not started yet. |
| In progress | Your export is being prepared | The archive is being built. An email is sent as soon as it can be downloaded. |
| Ready | Your call export is ready | The archive is available for 7 days from its generation. The Download the export button provides a link valid for 15 minutes. |
| Failed | The export could not be generated | The build failed. The Leexi team is notified automatically; ask your contact to restart the export. |
| Expired | This export has expired | The 7 days have passed: the archive is deleted and a new export must be requested. |
| Unavailable | This export is not available | The link is incorrect or the export was meant for someone else: only the recipient can open it. |